This policy applies to all purchases made on adorely.in, operated by Designwithpash (GSTIN: 07BXGPT3103F1ZO). Purchases on adorely.app, our international storefront, are processed by Dodo Payments as merchant of record; the same refund principles below apply, and refunds for those purchases are issued through Dodo Payments in the currency you paid in. Either way, start by writing to us and we’ll sort it out.
1. The nature of our product
Adorely sells one-time digital upgrades to birthday pages, such as removal of branding, more photos, custom music, and extended page life. These are digital services delivered instantly: once payment succeeds, the relevant upgrade is activated on the page and becomes available for use. Because of this immediate delivery and the personalised nature of the service, purchases are generally final once activated, except as set out below.
2. No refunds for change of mind
We do not offer refunds or cancellations for change of mind, dissatisfaction with a design choice you made, no longer needing the page, the recipient having seen the page, or similar reasons after the upgrade has been applied. You may use the free tier before purchasing to review the experience.
3. When a refund is due
Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or other applicable law. You may be entitled to a refund where:
- Money was deducted but the upgrade was not applied.
- You were charged more than once for the same purchase.
- The service was not delivered due to a fault on our side and we are unable to correct it within a reasonable time.
- The service is materially defective or deficient and we cannot remedy it within a reasonable time.
Where a refund is approved, we will process it to your original payment method within 5–7 business days of approval. The time it takes to reflect in your account depends on your bank or payment provider.
4. How to raise an issue
Email hello@adorely.in within 7 days of the transaction with your registered email, the transaction reference, and a description of the issue. We aim to acknowledge within 48 hours and resolve payment issues within 7 business days where possible.
5. Chargebacks
If you raise a chargeback with your bank for a transaction that was validly charged and delivered under this policy, we may suspend the associated page and account while the dispute is investigated. Please contact us first. Genuine issues are almost always faster to resolve directly.
6. Contact
Questions about this policy: hello@adorely.in. Grievance Officer details are listed in our Privacy Policy and Terms & Conditions.